Terms & Conditions

These Terms govern your relationship with the operator of levelupcasino accessible at level-up.bet. By accessing or using this website, you agree to be bound by these Terms as of 1 January 2025. Please read them carefully before proceeding. If you do not agree, you must discontinue use of the site immediately.

Definitions

Operator: The company legally responsible for the operation of levelupcasino at level-up.bet, registered as Dama N.V. (Registration No. 152125, Scharlooweg 39, Willemstad, Curaçao), holding online gambling licenses 8048/JAZ2020-013 and OGL/2023/174/0082, valid through 2025.
User/Player: Any natural person, aged 18 or older, accessing or using level-up.bet for entertainment or wagering purposes.
Bet: An amount of money risked by the User on a game or event offered via level-up.bet.
Bonus: Promotional funds, credits, or free spins provided by the Operator subject to stated terms and wagering requirements.
Wager: The act of placing a bet, including all associated wagers required to satisfy bonus conditions.
KYC: 'Know Your Customer' process requiring Users to provide valid identification and supporting documentation for verification.
Account: A personal profile registered and maintained by the User for accessing services on level-up.bet.

Account Registration

Eligibility and Age Verification

Users must be at least 18 years of age to register and participate in gambling activities on level-up.bet. Levelupcasino takes all reasonable steps to prevent underage gambling, including age verification checks as part of its KYC procedures.
Registration by individuals under 18, or those prohibited by local laws in Australia, is strictly forbidden. The account may be suspended or terminated if underage use is detected.

Registration Process

Account Creation: Users are required to provide accurate personal information, including a valid email address.
Email Verification: An activation link will be sent to the provided email. Access to services is conditional upon confirmed verification.
KYC Documentation: Users must submit identity documents (e.g., passport, driver licence), proof of address, and, if requested, source of funds, to comply with anti-money laundering (AML) and responsible gambling obligations.
Password Security: Users are responsible for maintaining the confidentiality of their login credentials. Levelupcasino will never request your password via email or phone.

User Obligations

Accurate Data: Users must update any changes to personal details promptly and ensure all information provided is complete and accurate.
Account Security: Users should use strong, unique passwords and not share accounts with others. Levelupcasino disclaims liability for losses due to unauthorised access resulting from user negligence.

Betting & Gameplay Rules

Rules for Placing Bets

Minimum and Maximum Bets: Each game and event has specific minimum and maximum bet limits, clearly displayed within the game environment. It is the User's responsibility to abide by these restrictions.
Types of Bets: Levelupcasino offers fixed odds, live betting, and pooled jackpots, subject to applicable rules.
Bet Confirmation: A bet is deemed accepted once confirmed on the system; Users are solely responsible for reviewing selections and amounts before submission.

Modification and Cancellation

No Bet Modification: Bets cannot be modified or cancelled once placed, except where technical error is proven and accepted at the sole discretion of levelupcasino.

Gameplay Conduct

Fair Play: Cheating, use of software robots ('bots'), or exploitation of technical vulnerabilities is strictly prohibited. Detected violations may result in account closure and forfeiture of winnings.
Live Chat Rules: Insults, threats, harassment, or any illegal or offensive behaviour in chats or forums will result in warnings, suspension, or permanent account ban.
Fraud Prevention: Multiple account registrations, collusion, and money laundering actions are forbidden. Infringements will be reported to Australian regulatory authorities and law enforcement as appropriate.

Bonus Terms

Activation and Wagering Requirements

Bonus Activation: Bonuses must be claimed or activated as per promotional instructions, which may be subject to opt-in processes or code entry.
Wagering Obligations: Unless otherwise stated, a bonus is subject to a 40x wagering requirement, which must be fulfilled within 14 days of activation. Failure to meet the requirement will result in the forfeiture of unconverted bonus funds and related winnings.
Eligible Games: Some games may be excluded or contribute at a reduced rate towards wagering; exclusion lists are available in bonus terms and within the bonus interface.

Prohibited Actions and Bonus Abuse

Simultaneous participation in multiple promotions may be restricted; Users should consult promotion-specific rules before combining offers.
It is forbidden to purposely delay game rounds or place bets that contravene bonus intent (e.g., neutral hedging) for the purpose of clearing bonuses.
Irregular play (as defined in the Bonus Policy) may result in removal of the bonus, confiscation of winnings, and account suspension.

Regional Compliance Note: All bonus offers and promotions at level-up.bet for Australian customers are subject to requirements under local law and the Operator's applicable licence in Curaçao. Promotions may be modified or withdrawn as required by relevant regulations.

Payments & Withdrawals

Deposit and Withdrawal Methods

Eligible Methods: Deposits and withdrawals can be made using cards, e-wallets, or approved cryptocurrencies. The full list of accepted methods is available on level-up.bet.
Limits: Transaction limits may apply, including minimum and maximum deposit/withdrawal amounts; see the cashier page for current limits.
Fees: Levelupcasino does not charge fees for standard transactions, but third-party providers may do so. Users are responsible for complying with their own bank or payment provider obligations.

Processing Times

Deposits are usually processed instantly; withdrawals are subject to KYC checks and payment-provider processing times. Most withdrawals are processed within 24 hours, but may take up to 5 business days based on method and jurisdictional checks, in compliance with AU regulations and anti-money laundering policies.

Refunds and Bonus Funds

Refunds are issued at the Operator's sole discretion where bets or games are voided due to technical malfunction or regulatory intervention.
If a bonus or deposit is deemed fraudulent or in breach of these Terms, levelupcasino reserves the right to reclaim or withhold funds, in accordance with applicable laws.

Regional Compliance Note: Funds are held separately from operational accounts under licensing requirements of Curaçao and in accordance with responsible gaming practices for AU customers.

Limitation of Liability

Operator's Obligations and Exclusions

Fairness of Games: All games are provided on an 'as is' basis and are subject to regular fairness and integrity checks as per certification requirements under Curaçao and recognised industry standards.
Accuracy of Results: While levelupcasino endeavours to ensure all game results and account balances are accurate and up-to-date, software or network errors may occur.
Liability Exclusions: The Operator is not liable for:
- Technical failures including but not limited to hardware or software malfunctions, interrupted internet service, or force majeure events;
- Losses resulting from unauthorised account use caused by User negligence;
- Acts of third-party providers, payment processors, or regulatory action outside the Operator's direct control.
Compensation Limit: In the event of substantiated loss or error, the maximum liability of levelupcasino shall not exceed the value of the affected bet, wager, or amount incorrectly credited or debited.

Legal Protections: Nothing in these Terms excludes liability for fraud, wilful misconduct, or injury as may be required by law.

Intellectual Property Rights

Copyright and Ownership: All content, software, designs, logos, text, and images on level-up.bet are the exclusive intellectual property of Dama N.V. or its licensors, protected under international copyright conventions and local law.
Prohibited Uses: Copying, reproducing, distributing, modifying, or making derivative works from site content or underlying software without prior written consent is strictly prohibited.
Trademarks: The levelupcasino and level-up.bet names, logos, and service marks are registered and may not be used except with specific permission.

Privacy & Data Protection

All personal data collected by levelupcasino is processed in accordance with our Privacy Policy. User data is handled in compliance with applicable AU privacy laws and the Operator's licensing requirements. Users should review the Privacy Policy for detailed information on data collection, use, storage, and disclosure.

Changes to Terms

Notification: Levelupcasino reserves the right to update or amend these Terms at any time to reflect legal or regulatory changes, enhance security, or improve user experience. Users will be notified of material changes via email and/or an on-site banner prior to the new terms becoming effective.
Acceptance: Continued use of level-up.bet after changes constitutes acceptance. Users disagreeing with any updates must discontinue use prior to the effective date of the revised Terms.

Termination & Suspension

Grounds for Action: The Operator may suspend or terminate User accounts in cases of:
- Breach of these Terms or bonus policy;
- Fraudulent, collusive, or illegal activities;
- Failure to meet KYC or responsible gaming obligations;
- Regulatory or legal mandate, including requests from AU authorities.
Procedure: Before suspension or closure, Users will be notified by email of the reason and possible remedies where permitted by law. Funds due to Users (less sums forfeited due to breaches) will be refunded to the registered payment method, subject to successful completion of all required verifications.
Right to Appeal: Users may contact customer support to challenge or appeal a termination or suspension decision within 30 days of notification, providing supporting documentation as required.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by the laws of Curaçao, with additional adaptations for Australian users in compliance with local gambling legislation.
Jurisdiction: Any disputes arising from the use of level-up.bet must first be attempted to be resolved through the Operator's internal complaint procedure.
Dispute Resolution: Unresolved disputes may be referred to binding arbitration in Curaçao or, where compelled by AU law, the competent court in the User's Australian state of residence.
Regulatory Oversight: Adjustments to these mechanisms may occur if directed by the Curaçao Gaming Control Board or AU regulatory bodies.

Regional Compliance Note: Users are solely responsible for determining whether online gambling is legal in their specific jurisdiction within Australia.

Contact Information

Customer Support Email: [email protected]
Live Chat: Accessible via level-up.bet
Headquarters Address: Scharlooweg 39, Willemstad, Curaçao (Registered Office of Dama N.V.)
Legal Registration Number: 152125 (Dama N.V.)
Game Licences:
- 8048/JAZ2020-013 (Antillephone N.V., Curaçao)
- OGL/2023/174/0082 (Curaçao Gaming Control Board, valid through 2025)

For unresolved complaints or regulatory matters, please cite your account details and contact the support team above. All communications will be handled in accordance with our Privacy Policy and AU law.