Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Dama N.V. as the operator of the online casino services offered under the levelupcasino brand via the website level-up.bet, and set out the rules applicable to your use of those services. These Terms are effective as of 6 November 2025 and apply to all access to and use of levelupcasino at level-up.bet by users located in Australia and elsewhere.

Definitions

Observe: This section clarifies the meanings of key legal and technical terms used in these Terms. Expand: Clear definitions reduce ambiguity in relation to gameplay, payments, bonuses and dispute resolution. Reflect: By using levelupcasino at level-up.bet, you accept these definitions for all purposes of the contractual relationship.

Operator: "Operator", "we", "us" or "our" means Dama N.V., a company registered under the laws of Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, licensed for e‑gaming operations under licence no. 8048/JAZ2020-013 issued by Antillephone N.V. Certain payment processing services for fiat currencies may be provided on behalf of Dama N.V. by its subsidiary Friolion Limited, a company registered in Cyprus with registration number HE 419102 and address at Leandrou, 12A, 3086 Limassol, Cyprus.
Website: "Website" means the online platform available at https://level-up.bet and any sub‑domains, mobile versions and related interfaces operated by or on behalf of Dama N.V. under the levelupcasino brand.
levelupcasino / LevelUp Casino: "levelupcasino" or "LevelUp Casino" refers to the online casino brand operated exclusively via the Website level-up.bet under these Terms.
User / Player / You: "User", "Player" or "you" means any natural person who accesses the Website, creates an account or participates in games or promotions at levelupcasino via level-up.bet.
Account: "Account" means the personal user account you register and maintain with the Operator on the Website, used to access games, hold funds and participate in promotions.
Games: "Games" means all real-money and free-to-play casino games provided on the Website, including but not limited to pokies (online slots), table games, live dealer games and any other games of chance or skill made available by the Operator or its game suppliers.
Bet / Wager / Stake: "Bet", "Wager" or "Stake" means any sum of real or bonus funds staked by you on the outcome of a Game offered on the Website.
Bonus: "Bonus" means any promotional benefit offered by the Operator, including bonus funds, free spins, cashback, loyalty rewards or similar incentives, which may be subject to specific conditions such as wagering requirements and time limits.
Wagering Requirements: "Wagering Requirements" means the total value of eligible real-money bets you must place before bonus funds, winnings from bonuses or free spins become withdrawable.
Payment Methods: "Payment Methods" means any deposit or withdrawal channel supported by the Operator, including bank cards, e‑wallets, bank transfers and cryptocurrencies, as displayed in your account cashier section.
Australian Player: "Australian Player" means a User who is ordinarily resident in Australia, accesses the Website from within Australia or uses payment instruments issued in Australia.
Responsible Gambling Tools: "Responsible Gambling Tools" means the tools and limits offered via the Website (such as deposit limits, loss limits, session limits, reality checks and self‑exclusion) to help you manage your gambling activity.
Force Majeure Event: "Force Majeure Event" means any event beyond the reasonable control of the Operator, including but not limited to network failures, power outages, governmental restrictions (including blocking or disruption by the Australian Communications and Media Authority (ACMA)), war, civil unrest or natural disaster.

Account Registration

Observe: This section explains who may open an account and how, including verification and your obligations. Expand: It addresses Australian age restrictions, identity checks, account security and accuracy of information. Reflect: By registering, you confirm that you meet all eligibility criteria and will comply with the obligations set out below.

Eligibility and Age Requirements

Minimum age: You may only create and use an Account if you are at least 18 years of age or older than the minimum legal gambling age in your jurisdiction, whichever is higher. For Australian Players, the minimum age is 18.
Legal capacity: You must have full legal capacity to enter into a binding contract with the Operator and must not be under any legal or factual restriction that would prohibit you from using online gambling services.
Local law responsibility: Online casino services offered via level-up.bet are provided from outside Australia under Curaçao law and licence. The Operator is not licensed by any Australian authority and the Website may be subject to blocking or other measures by ACMA. It is your responsibility to ensure that your use of the Website is lawful in your place of residence and access.
Single account: You may only hold one Account with levelupcasino at level-up.bet. Multiple accounts, impersonation or use of another person's identity or payment method without authorisation is strictly prohibited.

Account Creation Process

Registration data: To open an Account, you must complete the online registration form, providing accurate and complete information including your name, date of birth, country of residence, email address, and any other details requested by the Operator.
Email verification: You must verify your email address by following the instructions sent to you by the Operator. Until verification is completed, your access to certain features (including withdrawals) may be restricted.
KYC and identity checks: In line with anti‑money laundering (AML), counter‑terrorism financing (CTF) and age‑verification obligations, the Operator may request Know Your Customer (KYC) documents, including government‑issued identification, proof of address, source of funds information and copies or screenshots of payment instruments. You agree to provide clear and legible copies of such documents promptly upon request.
Ongoing verification: The Operator may perform additional checks at any time, including when you reach certain cumulative deposit or withdrawal thresholds, change key profile details or when unusual or high‑risk activity is detected.

User Obligations and Account Security

Accuracy of data: You must keep your registration data accurate and up to date at all times. You must notify the Operator promptly of any changes to your contact details or other information that may affect your use of the Website.
Password and access security: You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your Account. You must not share your credentials with any third party and must take reasonable measures to prevent unauthorised use (for example by using strong passwords and secure devices).
Unauthorised access: If you suspect that your Account has been compromised or accessed without your permission, you must notify the Operator immediately via [email protected] or live chat and change your password. The Operator may suspend the Account while investigating.
Prohibited use: You must not use the Website for any unlawful purpose, including but not limited to fraud, money laundering, collusion, use of bots or automated tools, or placement of bets on behalf of third parties.
Self‑exclusion and limits: If you experience issues related to problem gambling, you are encouraged to use the Responsible Gambling Tools available on the Website, including self‑exclusion, and to consult the information and third‑party support resources listed at https://level-up.bet/responsible-gaming.

Betting & Gameplay Rules

Observe: This section sets out how bets are placed, processed and settled, and how you are expected to behave while using levelupcasino at level-up.bet. Expand: It covers bet limits, cancellations and conduct rules, including live casino and chat. Reflect: By participating in Games, you agree that outcomes are determined by game rules and random number generators and that you will comply with these rules of fair play.

General Gameplay Rules

Game rules and RNG: Each Game is governed by its specific rules and payout tables, which you should review before playing. Where applicable, Games rely on certified random number generators (RNGs) provided by the Operator or third‑party game suppliers, designed to ensure fairness and unpredictability.
Currency and display: The currency available to you may depend on your location and chosen Payment Methods. Balances and bets are displayed in the currency and format presented in your Account interface; minor discrepancies may arise due to rounding and currency conversion.
Game availability: The Operator may add, remove or suspend Games at its discretion for technical, legal or business reasons, including where required to comply with Australian or other regulatory guidance.

Placing Bets

Bet confirmation: A bet is considered placed and accepted when it is registered on the Operator's servers and reflected in your game history. The Operator's records are final in determining the content, time and outcome of any bet.
Minimum and maximum bets: Each Game has minimum and maximum bet limits. You must ensure that your bet falls within the applicable limits; attempts to place bets outside those limits may be rejected.
Sufficient balance: Bets can only be placed if your available balance (including eligible bonus funds) is sufficient to cover the stake. You are responsible for reviewing your balance before playing.
Order of funds usage: Unless otherwise stated in the relevant bonus conditions, real‑money funds are usually wagered before bonus funds. Specific ordering rules may vary by promotion and are described in the bonus terms.

Bet Cancellation and Errors

Irreversibility of bets: Once a bet has been placed and accepted, you cannot cancel or modify it unless the Game rules expressly allow you to do so before the outcome is determined.
Obvious errors / malfunctions: If a Game or system malfunction occurs (including incorrect game configuration, display errors or settlement based on clearly incorrect odds or rules), the Operator may invalidate affected bets, void winnings and restore your balance to the state prior to the error. Malfunctions void all plays and payouts.
Disconnections: In case of internet or device disconnection, the outcome of an already placed bet will be determined by the Game's internal logic and recorded on the server. Upon reconnection, you can usually see the final result in the game history. The Operator is not responsible for losses caused by your own connectivity issues, except as required under non‑excludable rights under Australian Consumer Law.

Live Casino and Chat Conduct

Respectful behaviour: When participating in live dealer Games or using any chat function, you must communicate respectfully and must not harass, threaten, insult or abuse dealers, staff or other players. Offensive language, discriminatory remarks, hate speech or any unlawful content are strictly prohibited.
No promotion or solicitation: You must not use chat or any other feature to advertise products or services, solicit money or share links to external websites, including other gambling services.
Prohibition of collusion and unfair play: You must not collude with other players, use automated tools or scripts ("bots"), exploit software bugs, employ advantage‑play techniques that breach game rules, or otherwise attempt to gain an unfair advantage.
Monitoring and sanctions: The Operator may monitor gameplay and chat interactions. Breach of these rules may result in warnings, temporary suspension, permanent account closure, voiding of bets and/or forfeiture of funds where legally permissible.

Bonus Terms

Observe: This section explains how bonuses at levelupcasino on level-up.bet are credited, used and cleared. Expand: It covers wagering requirements, time limits, restricted games and bonus abuse prevention, with specific relevance to Australian Players. Reflect: By claiming or using any bonus, you agree to these conditions in addition to any promotion‑specific rules.

Bonus Activation and Eligibility

Offer details: The Website may display welcome offers, reload bonuses, free spins, cashback and loyalty rewards. Each promotion is subject to the general bonus rules in this section and any specific conditions set out on the promotion page or at https://level-up.bet/bonus-terms.
Eligibility criteria: Bonuses are intended for genuine recreational players and may be limited by country, payment method, account activity or other criteria. Some offers may not be available to Australian Players due to legal or risk‑management considerations.
Bonus codes and opt‑in: To receive certain bonuses, you may be required to enter a bonus code or explicitly opt in prior to making a qualifying deposit. Failure to do so may result in no bonus being credited.
Account verification: The Operator may require KYC verification before crediting, continuing or allowing withdrawal of bonus funds and winnings, particularly where high‑risk or unusual patterns are detected.

Wagering Requirements and Timeframes

Standard wagering: Unless otherwise stated, deposit match bonuses and similar offers are usually subject to wagering requirements (for example, a multiple of the bonus amount and/or deposit, such as 40x bonus). The specific multiplier and applicable Games are described in each promotion.
Contribution of Games: Different Game categories may contribute differently towards wagering requirements. Pokies/slots often contribute 100%, whereas table games, live casino or certain high‑RTP or low‑risk bets may contribute at a reduced percentage or be excluded entirely.
Time limits: Bonuses and associated wagering requirements must typically be completed within a specified period (for example, 7-30 days from the time of crediting). Time limits are stated in the relevant bonus description. Unused bonuses and related winnings may be removed once the timeframe expires.
Maximum bet with bonus funds: While wagering an active bonus, you may be restricted to a maximum bet size per spin/round. Bets above the permitted limit may be considered bonus abuse and can lead to confiscation of bonus funds and winnings.

Prohibited Actions and Bonus Abuse

Irregular betting patterns: The following may be treated as abuse of bonus offers: placing equal, zero‑margin or low‑risk bets; hedging bets; significantly increasing bet size after a win; or using strategies designed to meet wagering requirements with minimal risk.
Multiple accounts and collusion: Creating multiple Accounts, using VPNs to disguise location, colluding with other players or using third parties to claim bonuses on your behalf is prohibited.
Withdrawal before wagering completion: If you request a withdrawal before completing the wagering requirements, the Operator may cancel the active bonus and associated winnings, paying out only any remaining real‑money balance.
Right to withhold or cancel: The Operator reserves the right to refuse, withhold or withdraw any bonus, or to amend bonus rules, where it has reason to suspect fraud, abuse, breach of these Terms or technical errors in bonus configuration, subject to applicable consumer protection laws.

Payments & Withdrawals

Observe: This section sets out how deposits and withdrawals function for levelupcasino at level-up.bet. Expand: It explains available Payment Methods, limits, fees, processing times and the circumstances in which funds or bonuses may be refunded or withheld. Reflect: By transacting with the Operator, you agree to these payment rules in addition to those of your payment service providers.

Deposit Methods and Rules

Available methods: Deposits may be made using bank cards, e‑wallets, bank transfers, vouchers and supported cryptocurrencies, as displayed in the cashier section for your Account and region. For Australian Players, available methods may change from time to time in response to banking and regulatory developments.
Ownership of funds: You must only use payment instruments (cards, accounts, wallets or crypto wallets) that are held in your own name. Use of third‑party accounts without clear legal authority is strictly prohibited.
Deposit confirmation: Deposits are credited to your Account when confirmed by the Operator or its payment processors, including Friolion Limited or other authorised providers. In some cases, additional verification steps may be required, which can delay the crediting of funds.
Fees and exchange rates: The Operator does not generally charge deposit fees but reserves the right to do so if clearly stated at the point of transaction. Your bank, card issuer, e‑wallet provider or crypto network may charge their own fees or apply currency conversion, which are outside the Operator's control.

Withdrawals and Verification

Withdrawal methods: Withdrawals are, where possible, processed back to the same Payment Method used to deposit, or via an alternative method approved by the Operator, subject to AML/CTF obligations and technical feasibility.
KYC and source of funds: Before processing withdrawals, the Operator may conduct identity and source‑of‑funds checks. You may be required to submit additional documentation (for example, ID documents, proof of address not older than a specified number of months, bank statements or crypto wallet ownership evidence).
Processing times: The Operator endeavours to review withdrawal requests promptly, often within a period stated in the cashier interface (for example, within 0-72 hours). Actual receipt of funds depends on your payment provider and may take longer, particularly for bank transfers or card withdrawals.
Limits: Minimum and maximum withdrawal limits apply per transaction, per day, per week or per month, as specified in the cashier or relevant promotional materials. For security and risk reasons, the Operator may further restrict withdrawal volumes or apply staged payouts, especially for large wins.

Refunds, Chargebacks and Crypto Transactions

Refund policy: Except where required by law or expressly agreed by the Operator, deposits are generally non‑refundable once used for betting. The Operator may, at its discretion, refund unused deposits upon verified request, net of any fees reasonably incurred, including currency conversion costs.
Chargebacks: You must not attempt to reverse, charge back or dispute a validly authorised transaction with your payment provider without first contacting the Operator. Unwarranted chargebacks may lead to account suspension, recovery of chargeback costs and reporting to appropriate authorities or payment networks.
Cryptocurrency risks: Where cryptocurrency is supported, you acknowledge that crypto transactions are irreversible and subject to network fees and exchange rate volatility. The Operator is not responsible for losses or delays caused by crypto network congestion, incorrect wallet addresses or market movements, except as required by non‑excludable legal rights.
Bonuses and winnings adjustments: If a deposit linked to a bonus or winnings is reversed or not honoured, the Operator may cancel the related bonus and winnings and adjust your balance accordingly.

Limitation of Liability

Observe: This section outlines the Operator's responsibilities and the limits of its liability in connection with your use of levelupcasino at level-up.bet. Expand: It clarifies obligations around fairness, availability and accuracy, and addresses exclusions of liability for technical failures and other events. Reflect: You should understand that while the Operator aims to provide a secure and fair service, your use of online gambling involves inherent risks that you accept, subject to your non‑excludable statutory rights.

Operator Obligations

Fairness and integrity: The Operator uses reputable game providers and technical measures to ensure that Games operate in accordance with published rules and that RNG‑based Games produce random and unbiased outcomes.
Reasonable skill and care: The Operator will provide the services with reasonable skill and care expected of an online casino operator licensed in Curaçao, taking into account the cross‑border nature of the services and technical limitations of the internet.
Account accuracy: The Operator maintains internal records of all bets, wins, losses, deposits and withdrawals. In case of divergence between your device display and the Operator's records, the latter will generally prevail, subject to investigation and to your rights under consumer protection law.

Exclusions and Limitations

Technical failures: To the maximum extent permitted by applicable law, the Operator is not liable for any loss or damage arising from technical failures, system errors, bugs, viruses, network interruptions, ACMA‑related blocking of the Website or other Force Majeure Events, except where such loss results directly from the Operator's failure to exercise reasonable skill and care.
Indirect or consequential loss: The Operator is not liable for any indirect, consequential, incidental or special damages, including loss of profits, business, data, goodwill or opportunity, arising out of or in connection with your use of the Website.
Maximum liability: Subject to non‑excludable rights, the Operator's maximum aggregate liability to you for any claim arising out of these Terms or your use of the Website will not exceed the greater of (a) the net amount of your relevant stake or bet affected by the event giving rise to the claim, or (b) the total amount of deposits you have made to your Account in the three months preceding the event.
Australian Consumer Law: Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by the Australian Consumer Law or any other applicable Australian legislation that cannot lawfully be excluded, restricted or modified. Where such rights apply, the Operator's liability is limited to the minimum extent permitted by law, such as supplying the services again or paying the cost of having the services supplied again.

Intellectual Property Rights

Observe: This section explains ownership of content, software and branding used for levelupcasino at level-up.bet. Expand: It sets out your limited licence to use the Website and the restrictions on copying or distributing materials. Reflect: By using the Website, you acknowledge these intellectual property rights and agree not to infringe them.

Ownership: All intellectual property rights in and to the Website, including but not limited to software, source code, databases, graphics, logos, trademarks (including the levelupcasino and LevelUp Casino branding), text, audio and video content, are owned by the Operator, its group companies, licensors or game providers.
Limited licence: You are granted a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Website for personal, non‑commercial entertainment purposes only, subject to these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, publicly display, publicly perform, or create derivative works from any part of the Website or its content without prior written consent from the Operator or relevant rights holder, except where such restrictions are prohibited by applicable law.
Third‑party content: Third‑party trademarks, logos and content displayed on the Website remain the property of their respective owners and may not be used without permission.

Privacy & Data Protection

Observe: This section briefly explains how your personal data is handled by levelupcasino at level-up.bet. Expand: It links your use of the services to a separate, detailed privacy policy. Reflect: By using the Website, you acknowledge that your data will be processed in accordance with that policy and applicable data protection laws.

Privacy policy: The collection, use, storage and disclosure of your personal data by the Operator is governed by the Privacy Policy available on the Website, which forms part of these Terms.
Purposes of processing: Personal data may be processed for purposes including account registration, age and identity verification, transaction processing, prevention of fraud and money laundering, promotion management, customer support, responsible gambling measures and compliance with legal obligations.
International transfers: As the services are provided from outside Australia, your personal data may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country. The Operator will take reasonable steps to protect your data in line with its privacy commitments.

Changes to Terms

Observe: This section explains how and when the Operator may update these Terms for levelupcasino at level-up.bet. Expand: It clarifies how you will be notified and what options you have if you disagree with changes. Reflect: By continuing to use the Website after changes take effect, you agree to the updated Terms.

Right to modify: The Operator may amend, update or replace these Terms from time to time, including to reflect legal, regulatory, technical or business developments, with effect from the date specified in the revised Terms.
Notification methods: Material changes will normally be communicated by one or more of the following: (a) posting the updated Terms on the Website with a new "effective date"; (b) displaying an on‑site banner or pop‑up notice; and/or (c) sending an email to the address associated with your Account.
Review obligation: It is your responsibility to review the Terms periodically. Continued use of the Website after the updated Terms become effective constitutes your acceptance of them.
Disagreement with changes: If you do not agree with any updated Terms, you must stop using the Website and may request closure of your Account and withdrawal of any remaining real‑money balance, subject to verification and applicable withdrawal rules.

Termination & Suspension

Observe: This section describes when and how your Account with levelupcasino at level-up.bet may be suspended or closed. Expand: It addresses voluntary closure, operator‑initiated actions, handling of funds and notifications. Reflect: By using the Website, you acknowledge that access to the services can be limited or terminated in certain circumstances.

Voluntary Account Closure

Closure on request: You may request closure of your Account at any time by contacting customer support via email or live chat. The Operator may ask you to confirm your request and verify your identity.
Self‑exclusion: If you wish to exclude yourself from gambling for a specified period or permanently, you may use the self‑exclusion tools available on the Website or contact support. During self‑exclusion, you must not attempt to create new Accounts or otherwise circumvent the exclusion.
Withdrawal of remaining funds: Upon voluntary closure, any remaining real‑money balance that is not subject to dispute, chargeback, AML investigation or other legal constraints will be paid out to you in accordance with the withdrawal rules.

Operator‑Initiated Suspension or Termination

Grounds for action: The Operator may suspend or close your Account, withhold bonuses and/or freeze funds where it has reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or unlawful conduct, committed chargebacks, abused bonuses, used multiple Accounts, failed KYC checks, or where required by law or regulatory request.
Responsible gambling and risk: The Operator may also suspend or close your Account and/or impose limits where it has concerns about your gambling behaviour or financial risk, including upon receipt of credible information from you, your family members or third‑party support services.
Effect on transactions: During suspension, you may not place bets, claim bonuses or make withdrawals. The Operator may investigate and determine whether any bets should be voided and whether funds may be released or retained in accordance with AML/CTF and other legal obligations.
Refund of funds: Upon permanent closure, any remaining real‑money balance not subject to lawful withholding will generally be returned to you, subject to reasonable fees (for example, chargeback recovery costs) and legal requirements. Bonus funds and uncompleted wagering requirements may be forfeited.
Notification: Where legally and practically feasible, the Operator will notify you of the suspension or closure, the main reasons for the decision and the steps (if any) you may take to seek review or clarification.

Governing Law & Jurisdiction

Observe: This section explains which law governs these Terms for levelupcasino at level-up.bet and how disputes may be resolved. Expand: It considers the cross‑border nature of the services and the position of Australian Players. Reflect: By using the Website, you agree to this allocation of law and jurisdiction, without prejudice to any mandatory consumer rights.

Governing law: Subject to non‑excludable provisions of applicable consumer protection laws (including the Australian Consumer Law for Australian Players), these Terms and your relationship with the Operator are governed by the laws of Curaçao.
Primary jurisdiction: Any dispute, controversy or claim arising out of or relating to these Terms, your use of the Website or any Game shall, subject to mandatory laws, be submitted to the competent courts or, where applicable, arbitration bodies in Curaçao, unless the Operator elects another competent forum.
Australian regulatory context: The services are offered from outside Australia without an Australian gambling licence. While Australian law primarily targets operators rather than individual players, ACMA may block access to certain offshore gambling sites, including the Website. You are responsible for ensuring that accessing and using levelupcasino via level-up.bet does not contravene any law applicable to you.
Consumer dispute options: Without limiting your court rights, the Operator may offer internal complaint procedures and, where feasible, alternative dispute resolution mechanisms. Information on how to lodge a complaint is available from customer support.

Contact Information

Observe: This section provides the main channels for contacting levelupcasino at level-up.bet. Expand: It distinguishes between customer support contacts and corporate details for legal correspondence. Reflect: You should use these channels for queries, complaints, documentation submission and formal notices.

Customer support (primary contact for players): You can contact the support team 24/7 via:
- Email: [email protected] (non‑urgent queries, documentation, KYC information; typical response time approximately 6-24 hours).
- Live chat: Accessible via the Website interface at https://level-up.bet (usually available 24/7; initial responses may be provided by a chatbot before escalation to a human agent).
Operator corporate details:
- Operating entity: Dama N.V., registered in Curaçao under registration number 152125, with registered address at Scharlooweg 39, Willemstad, Curaçao.
- Payment processing subsidiary: Friolion Limited, registration number HE 419102, with address at Leandrou, 12A, 3086 Limassol, Cyprus, which may process certain fiat payments on behalf of Dama N.V.
Website links to legal documents: For additional information, you may consult:
- https://level-up.bet/terms-and-conditions - Terms and Conditions.
- https://level-up.bet/bonus-terms - Bonus Terms.
- https://level-up.bet/privacy-policy - Privacy Policy.
- https://level-up.bet/responsible-gaming - Responsible Gaming information and tools.
Notices: Unless otherwise specified, all formal notices to the Operator in connection with these Terms should be sent by email to [email protected]. The Operator may also request that certain legal correspondence be sent to a designated postal or electronic address which will be communicated to you where relevant.