Privacy Policy

The purpose of this Privacy Policy is to explain how levelupcasino, accessible through level-up.bet, processes and protects your personal information. This policy is necessary to inform players and website visitors of the standards applied in collection, usage, storage, and safeguarding of data, in accordance with Australian privacy standards and cross-jurisdictional legal obligations. This Privacy Policy applies to all users of this website and is effective as of 1 January 2025.

Who We Are

OBSERVE: levelupcasino is operated by Dama N.V., a company registered and licensed for online gaming activities. Our legal address is:

Legal Name: Dama N.V.
Registration Number: 152125
Legal Address: Scharlooweg 39, Willemstad, Curaçao
Licenses: 8048/JAZ2020-013 (Antillephone N.V.), OGL/2023/174/0082 (Curaçao Gaming Control Board), both valid through 2025
Parent Company: Dama N.V.; Subsidiary for Payment Processing: Friolion Limited (Reg. No. ΗΕ 419102, Cyprus)

Contact for Data Protection: All privacy-related inquiries can be directed to our Data Protection Officer via [email protected] or through the live chat at level-up.bet. Although an explicit DPO is not specified, support acts as your point of contact for all privacy concerns.

What Personal Data We Collect

OBSERVE: We collect the following categories of personal data to operate our platform and fulfill regulatory obligations:

Personal Data: Full name, date of birth, address, nationality, email address, and telephone.
Account Data: Username, password, account preferences, communication history.
Technical Data: IP address, browser type, device identifiers, operating system, geolocation, device logs, connection timestamps.
Payment Data: Bank account details, card numbers (encrypted), payment processor identifiers, transactional history linked to your activity at level-up.bet.
Behavioral Data: Game play statistics, betting history, bonus and promotion participation, clicks, interaction logs.
Cookies and Similar Technologies: Session cookies, persistent cookies, analytics and advertising cookies, user preferences, device fingerprinting data.

Legal Basis for Processing

OBSERVE: The handling of your personal information by levelupcasino, within level-up.bet, fully complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy regulations. Our legal grounds for processing data are:

User Consent: Explicit consent is obtained during registration, acceptance of this Policy, and for specific uses (e.g., marketing). You may withdraw your consent at any time for non-essential data uses.
Contract Fulfillment: To provide and administer your account, enable gameplay, process transactions, pay winnings, manage bonuses, and supply customer support, your data is necessary for contractual performance.
Legitimate Interests: We process data for platform security, fraud prevention, anti-money laundering (AML) and Know Your Customer (KYC) compliance, service improvements, and internal analytics, ensuring such processing balances our interests with your fundamental rights.
Legal Obligations: We are required under AU and Curaçao law to verify your identity (KYC), monitor for suspicious financial activities (AML/CTF), and maintain records for regulatory reporting, dispute management, and tax compliance for a minimum of five years.

REFLECT: The above legal bases are directly aligned with Australian law and industry standards, ensuring no processing is conducted beyond legitimate necessity or without your knowledge.

Regional Compliance Note: All data processing is conducted in compliance with relevant anti-money laundering, gambling, and privacy laws applicable to both Australia and our licensing jurisdictions.

Purpose of Processing

OBSERVE: Data collected by levelupcasino on level-up.bet is processed strictly for legitimate, stated business purposes.

Account Provisioning and Management: Administration of user registrations, KYC verification, account settings, and ongoing customer support.
Delivery of Casino Services: Enabling participation in games, processing of bets and winnings, bonus management, and provision of loyalty programs.
Regulatory Compliance: Satisfaction of AML/CTF requirements, responsible gaming obligations, and required record retention for regulatory audits.
Service Improvement and Analytics: Monitoring gaming activity, traffic analytics, service usage patterns, and the improvement of user experience and platform security.
Marketing Communications: With your explicit consent, sending promotional information, bonuses, and offers via email or other channels. You may opt out at any time.
Fraud Detection and Prevention: Identifying unusual activity, preventing multi-accounting, bonus abuse, and protecting users from potential threats.

Disclosure & Sharing

OBSERVE: Personal data is only shared in tightly controlled circumstances and always with appropriate contractual or legal protections in place.

Payment Partners and Processors: Data is shared with trusted banking institutions and processors, including subsidiaries like Friolion Limited (Cyprus), for the purposes of deposits, withdrawals, and payment verifications, consistent with PCI DSS and AU regulatory requirements.
Service Providers: Third-party providers may process data on our behalf for functions such as hosting, analytics, communications, or technical support, under binding confidentiality and data protection agreements.
Regulators and Legal Authorities: Data may be disclosed to regulatory bodies, governmental agencies, courts, or law enforcement if required for legal compliance, regulatory investigations, or protection of rights.
Affiliates and Marketing Partners: With your prior consent, information may be disclosed for the purposes of targeted offers, affiliate program management, or advertising network participation.

EXPAND: All third parties are vetted for data security and compliance with AU, EU, and international data transfer standards as applicable.

International Transfers

OBSERVE: As an operator licensed in Curaçao and using subsidiaries for payment processing in Cyprus, your personal data may be transferred internationally, including to jurisdictions outside Australia.

Transfer Destinations: Curaçao (operational headquarters, licensing), Cyprus (payment processing), and other third countries based on third-party service providers' infrastructure.
Protection Guarantees: All transfers are governed by legally binding agreements incorporating applicable safeguards, such as standard contractual clauses (SCCs), due diligence assessments, and ongoing monitoring to ensure international data protection standards are consistently met.

REFLECT: We take comprehensive steps to ensure that international data transfers do not lower the protection standards for your personal data. By using our services, you consent to these transfers in accordance with this Policy.

Data Retention

OBSERVE: levelupcasino retains your personal data strictly for the periods necessary to fulfill specified purposes and to comply with regulatory and legal requirements.

Personal and Account Data: Retained for the lifetime of your account and, following account closure, for no longer than five (5) years to satisfy legal, regulatory, and dispute resolution obligations (aligned with AU and Curaçao standards through 2025).
Payment Data: Maintained for up to five (5) years post-transaction to support audits, chargeback investigations, and prevent fraudulent activities.
Behavioral and Technical Data: Retained for up to three (3) years for analytics, security, and service improvement, unless legal requirements specify a longer period.
Cookies and Tracking: Managed per type and user preference, with session cookies deleted on browser close and persistent/analytics cookies retained for up to two (2) years unless removed by user action.
Deletion Criteria: Data is deleted or irreversibly anonymized upon: expiration of retention terms, fulfillment of processing purposes, or upon your valid deletion request, insofar as this does not contravene statutory obligations.

Your Rights

OBSERVE: Under Australian and international data protection law, you are afforded robust rights regarding your personal information processed via level-up.bet.

Right to Access: You may request information about what data we hold about you and the purposes for which it is processed.
Right to Correction: You may correct inaccurate, incomplete, or outdated information at any time through your account or via support channels.
Right to Deletion: You may request the erasure of your personal data where it is no longer necessary, where you withdraw consent for non-essential processing, or where erasure is required by law.
Right to Restrict Processing: You may ask us to restrict processing of your information in cases where data accuracy is contested or processing is unlawful but you oppose erasure.
Right to Object: You may object to data processing, including for direct marketing or where our processing is based on legitimate interests.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
Right to Withdraw Consent: You may withdraw your consent to marketing or other optional processing at any time without affecting the lawfulness of processing prior to withdrawal.

REFLECT: To exercise any rights, contact us via [email protected] or our live chat. All valid requests will be addressed within thirty (30) days, subject to applicable legal exceptions and verification requirements.

Cookies & Tracking Technologies

OBSERVE: levelupcasino uses cookies and similar technologies on level-up.bet to enhance user experience, secure the platform, and improve service offerings. By using our website, you consent to the use of cookies as described below:

Session Cookies: Essential for maintaining login state and secure navigation during your visit; deleted upon closing your browser.
Persistent Cookies: Store preferences, enable quicker access, and remember choices between visits; retained for up to two (2) years unless manually deleted.
Third-Party Cookies: Placed by analytics providers (e.g., Google Analytics), affiliates, or advertising networks (only with user consent); used for statistics, marketing, and fraud detection.

Managing Cookies: You may manage or disable cookies via your browser settings. Some cookies may be managed through account or site settings on level-up.bet. Please note, disabling cookies may affect website functionality.

Data Security

OBSERVE: levelupcasino commits to maintaining the highest standards of data protection, integrating technical and organizational measures in accordance with AU industry best practices.

Secure Transmission: All data transferred between users and level-up.bet is protected using SSL/TLS encryption to prevent interception or unauthorized access.
Encryption of Data: Sensitive information (such as payment or identification data) is stored in encrypted form in secure, access-controlled environments.
Access Controls: Personal data is strictly accessible only to authorized personnel, subject to confidentiality agreements and role-based permissions.
Regular Security Audits: Our security protocols are subject to regular audits, vulnerability assessments, and internal monitoring in line with PCI DSS and AU standards.
Staff Training: Employees receive ongoing training in information security, data protection obligations, and incident response procedures.
Incident Response: In the event of a data breach, affected users and authorities will be notified in accordance with AU Notifiable Data Breaches (NDB) Scheme requirements.

REFLECT: These safeguards are consistently evaluated and updated in view of technological advances and evolving legal requirements, ensuring continued data protection and integrity.

Complaints & Contacts

OBSERVE: If you have any questions, concerns, or complaints regarding this Policy or our data practices at level-up.bet:

Data Protection Contact: Email: [email protected]; Live Chat: level-up.bet
Complaint Procedure:
- Submit your concern with detailed information via email or live chat.
- We will acknowledge receipt of your complaint within five (5) business days and attempt to resolve matters within thirty (30) days.
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

REFLECT: All privacy communications are managed confidentially and in accordance with legal standards.

Updates

OBSERVE: We may revise this Privacy Policy to reflect regulatory changes, technical developments, or changes in our data processing practices. Any amendments become effective upon their publication on level-up.bet.

User Notification: Users will be notified of significant policy changes via email (if provided) or via prominent notification on level-up.bet at least seven (7) days prior to such changes taking effect.
Effective Date: This Policy is effective as of 1 January 2025 and was last revised on that date.

Regional Compliance Note: All privacy practices herein have been designed with reference to the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant international obligations for cross-border data processing in the online gambling sector, guaranteeing full regulatory compliance for AU clients through 2025 and beyond.