Responsible Gaming

Gambling at levelupcasino via level-up.bet is intended to be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means observing your own behaviour, expanding your understanding of the risks, and reflecting on whether your play remains safe, enjoyable, and affordable over time. The goal of this page is to help you make conscious, informed decisions about when and how you play.

levelupcasino, operated online via level-up.bet by Dama N.V. (Scharlooweg 39, Willemstad, Curaçao, company number 152125, licence 8048/JAZ2020-013 issued by Antillephone N.V.), offers a range of tools to help you stay in control. As an offshore operator, levelupcasino is not licensed by any Australian authority and may be subject to blocking by the Australian Communications and Media Authority (ACMA). Australian players are generally not prosecuted for using offshore sites, but local consumer protection rules may not apply. This page explains the measures available to you and how we can support you in reducing harm.

Our support team is available via email at [email protected] and through live chat on the website to assist you with limits, breaks, self-exclusion and access to specialist help. Nothing on this page replaces the level-up.bet Terms and Conditions, Bonus Terms or Privacy Policy, which always prevail in case of inconsistency, but it is designed to help you understand and use all available protections.

Risk Awareness

Most people in Australia who play online pokies and casino games do so for fun and within their means. However, gambling involves financial risk and can become harmful. It is important to observe your play, expand your awareness of warning signs, and reflect honestly on how gambling affects your life.

Common Signs Of Problem Gambling

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you intended, especially on pokies and other high-speed games.
• Thinking about gambling constantly: You frequently think about levelupcasino at level-up.bet when you are not playing, planning your next session or reliving past wins.
• Chasing losses: You return to play quickly after losing, or increase your bets specifically to "win back" money lost in previous sessions.
• Spending beyond your budget: You use money needed for rent, bills, food, education or other essentials to fund gambling, or borrow to continue playing.
• Hiding or minimising gambling: You lie to family or friends about how much you have spent, or feel shame when discussing your gambling.
• Emotional impact: You feel anxiety, guilt, irritability or depression related to your gambling, especially after you stop playing.
• Loss of control: You try to stop or cut down but repeatedly fail, or you continue to play after setting a limit or saying you will log off.

Quick Self-Assessment Checklist

Read the statements below and honestly reflect on how many apply to you over the past 12 months. The more statements you answer "yes" to, the higher the risk that your gambling may be causing harm.

• I often gamble longer than I had planned when I log in to levelupcasino at level-up.bet.
• I sometimes gamble with money that I really cannot afford to lose.
• I have tried to win back money I lost by returning quickly and increasing my bets.
• I have hidden receipts, bank statements or the extent of my gambling from family or friends.
• Gambling has caused tension, arguments or distance in my relationships.
• I have borrowed money, used credit, or sold belongings to fund gambling.
• I feel restless or irritable when I try to cut down or stop gambling.
• I have missed work, study or important family commitments because of gambling.

If you recognise yourself in several of these statements, we strongly encourage you to take action now: reduce or stop your play, set strict limits, consider self-exclusion, and contact a professional support service in Australia (see the "Support Resources" section) for confidential help.

Limits & Tools

One of the most effective ways to protect yourself is to set clear limits before you start playing. On levelupcasino at level-up.bet, you can generally configure financial and time-based controls in your account. Using these tools early, before problems arise, is significantly more effective than relying on willpower alone.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you cap how much real money you can add to your account over a defined period.

1. Access your account settings: Log in to levelupcasino via level-up.bet and go to "My Account" or "Profile". Look for a section such as "Responsible Gaming", "Limits" or similar.
2. Choose the limit type: Select Deposit Limits and specify whether you want a daily, weekly, or monthly cap (you can set more than one).
3. Enter your maximum amount: Decide the maximum amount you can comfortably afford to lose within that period, considering your income and essential expenses. For example:
   • Daily limit: AUD 50
   • Weekly limit: AUD 150
   • Monthly limit: AUD 400
   These are examples only; you should choose amounts that fit your personal situation and may be significantly lower.
4. Confirm and save: Click "Save" or "Confirm". Once applied, you will not be able to deposit more than the specified amount during the chosen period.
5. Changing limits: Lowering your limits usually takes effect immediately. Increasing limits (for example, raising a weekly cap from AUD 150 to AUD 300) may only take effect after a cooling-off period, such as 24 hours or more, to encourage reflection.

Regional compliance note: For Australian players, setting conservative, realistic deposit limits is strongly recommended under responsible gambling best practice and aligns with harm-minimisation principles adopted in Australian regulation.

Session Time Limits & Reality Checks

Time limits and session reminders help you observe how long you have been playing and reduce the risk of losing track of time.

• Finding time controls: In your account's "Responsible Gaming" or "Limits" area on level-up.bet, look for options such as "Session Time Limit", "Reality Check" or "Playtime Reminder".
• Setting a limit: Choose the maximum duration you want to be logged in and playing in a single session (for example, 30 minutes, 60 minutes or 120 minutes).
• Enabling reminders: Activate pop-up notifications that appear every set period (e.g. every 30 or 60 minutes) summarising your session time and net result, encouraging you to reflect and take a break.
• Enforcement: Once your session limit is reached, you may be automatically logged out and unable to log back in until a specified time has passed.

Short Breaks ("Time-Out")

A "Time-Out" is a short voluntary break from gambling, generally suitable when you feel stressed, emotional, or concerned that you are losing control.

1. Locate Time-Out option: While logged in, go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Cooling-Off".
2. Choose the duration: Common options include:
   • 24-hour break
   • 48-hour break
   • 72-hour break
3. Confirm your choice: Read the information about what will happen (for example, you will be logged out and unable to deposit or wager during the period), tick any required confirmation boxes and click "Confirm".
4. During the Time-Out: You will not be able to place bets or access games. Use this time to review your finances, speak with someone you trust and, if needed, contact a professional support service.

Using these tools early and consistently helps you reflect on your gambling before harm develops. If you find that you are overriding your own limits or repeatedly extending your Time-Outs, you may need longer-term self-exclusion.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognise that gambling is causing harm or is likely to do so. It involves blocking access to your levelupcasino account on level-up.bet for a defined period or permanently.

How To Request Temporary Or Permanent Blocking

1. Go to the Self-Exclusion section: Log in (if you can do so safely) and navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot find this section, contact support via live chat or email at [email protected] and request self-exclusion.
2. Select your exclusion period: Available periods typically include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
   Choose the longest period you believe you need to regain control; longer periods are generally more effective.
3. Confirm your decision: You may be asked to:
   • Tick a box confirming you understand you will not be able to log in or play during the exclusion; and
   • Click "Confirm Self-Exclusion", or confirm your request via email or live chat.
4. Support contact: If you are feeling distressed or at risk of harming yourself, contact an Australian helpline immediately (see "Support Resources") in addition to requesting self-exclusion.

Consequences Of Self-Exclusion

• No access to your account: You will not be able to log in, deposit, place bets, claim bonuses or participate in promotions on levelupcasino via level-up.bet for the duration of your self-exclusion.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or other marketing related to gambling, subject to technical and legal limitations.
• Remaining balance and withdrawals: If you have a remaining real-money balance at the time self-exclusion is applied, you should contact [email protected] to request withdrawal, subject to our Terms and Conditions, verification and applicable anti-money-laundering checks. Wagers already placed cannot be reversed, and losses incurred before your exclusion will not be refunded.
• Irreversibility during the period: Self-exclusion is designed to be binding. In most cases you will not be able to shorten or cancel it once applied. Permanent (lifetime) exclusions are intended to remain in force indefinitely.
• Other sites: Self-exclusion at levelupcasino does not automatically block you from other gambling sites or apps, including other brands operated by Dama N.V. We strongly recommend also using device-level blocking software and, where available in your jurisdiction, national self-exclusion schemes.

After The Exclusion Period

When a fixed-term self-exclusion expires, your account may remain closed until you actively request reactivation and complete any required checks. Reactivation, if permitted, is subject to a cooling-off period and the operator's responsible-gaming assessment. You should only consider returning to play if your financial and personal situation has stabilised and you have a clear, realistic plan to play within strict limits-or you may choose not to return at all.

Support Resources

If you are concerned about your gambling or the gambling of someone close to you, professional, confidential support is available. In addition to the tools provided on levelupcasino at level-up.bet, we encourage all Australian players to contact trusted national services and, where appropriate, international organisations. Most of the services listed below are free or low cost and maintain strict confidentiality, subject to their own policies.

Local Support - Australia

• Gambling Help Online (Australia-wide):
  • Website: www.gamblinghelponline.org.au
  • Phone: 1800 858 858 (National Gambling Helpline)
  • Services: 24/7 phone counselling, online chat, email support, self-help tools and forums for both gamblers and affected others.
  • Languages: English; additional language options may be available via interpreter services.
• State and Territory Gambling Help Services: Each Australian state and territory funds local counselling and support, usually accessible via 1800 858 858. They can provide in-person or telehealth counselling and referrals to financial counselling.
• Lifeline Australia: Phone 13 11 14, 24/7 crisis support and suicide prevention. While not gambling-specific, Lifeline can support you if you are in emotional crisis related to gambling problems.
• Financial counselling services: Free, independent financial counsellors are available across Australia (for example, via the National Debt Helpline on 1800 007 007) to help you manage debts and negotiate with creditors.

These services operate independently of levelupcasino and level-up.bet. Your discussions with them are confidential within their own frameworks and are not shared with the operator without your consent.

International Support Organisations

These organisations provide online counselling, peer support or information for people from many countries, including Australians. Availability and services may vary by region as of 2025, so please check their websites for current details.

National & Regional Self-Exclusion Schemes

In addition to the account-level self-exclusion offered by levelupcasino at level-up.bet, some countries operate national schemes. If you reside in one of these countries or spend significant time there, you may wish to register with the relevant scheme:

• United Kingdom - GamStop: Free national self-exclusion from UK-licensed online gambling sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National exclusion register managed by the Spanish gambling regulator. Details at the regulator's official website.
• Other countries: Several European and international jurisdictions now operate self-exclusion registers or "multi-operator" schemes. Check your local regulator's website for options.

These schemes are external to levelupcasino and may not cover offshore sites such as level-up.bet, but they can significantly reduce exposure to locally licensed operators.

Blocking And Filtering Software

To strengthen your protection across devices, consider installing dedicated blocking or filtering tools. Examples include:

• Gamban: Subscription software that blocks access to many gambling sites and apps across devices.
• BetBlocker: Free software that allows you to restrict access to gambling content for chosen periods.
• Device and network filters: Built-in parental controls and DNS filters can be configured to limit gambling-related content.

These tools are provided by third parties and are not controlled by levelupcasino or Dama N.V. You should review their terms, privacy policies, and compatibility before installation.

Support For Families And Friends

Family members and friends affected by someone's gambling can also seek help. Many services listed above provide specific support for affected others, including forums, chats and counselling. See the "Help for Family" section below for more detailed guidance.

Confidentiality and professional help: All reputable support services aim to maintain confidentiality and provide non-judgmental assistance. Contacting them does not affect your legal position in Australia and is an important step in reducing harm.

Help for Family

Gambling problems rarely affect only one person. If you are worried about the gambling of someone who uses levelupcasino via level-up.bet or any other gambling service, your concern is valid and you deserve support as well. It is important to observe changes in the person's behaviour, expand your understanding of gambling harm, and reflect on how to protect yourself and others while encouraging them to seek help.

How To Talk To Someone About Their Gambling

• Choose the right time and place: Speak when the person is sober, not currently gambling, and both of you have enough time. A calm, private environment is best.
• Use "I" statements: Focus on how their gambling affects you and the family rather than accusing or blaming. For example, "I feel worried when bills are late because of gambling" rather than "You are reckless."
• Be specific, not general: Mention concrete examples (missed payments, hiding statements, mood changes) instead of broad labels like "addict."
• Listen actively: Allow them to speak without interruption. Acknowledge their feelings, even if you do not agree with everything they say.
• Avoid ultimatums unless safety requires it: Threats can lead to secrecy and denial. Where safety is at risk, seek professional advice before issuing any ultimatums.

Encouraging Them To Seek Support

• Suggest professional help: Encourage them to contact Gambling Help Online (www.gamblinghelponline.org.au) or call 1800 858 858 for confidential support available across Australia.
• Offer practical assistance: You might help them set deposit limits, initiate a Time-Out, or request self-exclusion from levelupcasino at level-up.bet, but avoid taking over full control of their finances without advice.
• Propose joint counselling: Many services offer sessions for couples or families. This can help address communication, trust and financial issues together.
• Encourage professional mental health support: Gambling problems often co-exist with anxiety, depression or substance use. A GP or psychologist can assist with broader mental health concerns.

Support Resources For Families

• Gambling Help Online - For Family and Friends: Information, self-help tools and forums specifically for affected others (Australia-wide).
• Local family support groups: Many Australian services and community organisations run groups for partners and relatives of people with gambling problems. Details can be found through Gambling Help Online or state-based gambling help services.
• International online forums and chats: Some global organisations, including Gambling Therapy and Gamblers Anonymous, host online meetings and message boards for affected family members.

Next Steps And Self-Care

• Protect your finances: Consider separating accounts, limiting joint credit, and seeking advice from a financial counsellor (e.g., via the National Debt Helpline - 1800 007 007).
• Look after your own wellbeing: You may experience stress, anxiety or anger. Speaking with a counsellor or psychologist can help you cope and make balanced decisions.
• Create a safety plan: If you feel unsafe, or there is a risk of family violence, contact emergency services (000 in Australia) or specialist domestic violence services immediately.
• Accept gradual change: Gambling recovery is often a long process. Celebrate small steps, maintain boundaries, and remember that you cannot control another person's behaviour.

Operator's Commitment

levelupcasino, operated via level-up.bet by Dama N.V. and supported in payment processing by Friolion Limited (Leandrou, 12A, 3086 Limassol, Cyprus, registration number HE 419102), is committed to promoting responsible gambling in line with its Curaçao licence and general industry best practice. While the site is not licensed in Australia, we recognise that many players are based there and we aim to provide clear information, strong controls, and fair treatment.

Internal Risk Checks And Behaviour Monitoring

To help identify and reduce gambling-related harm, we may use automated systems and manual reviews to observe patterns of play and interactions with levelupcasino at level-up.bet. These may include, subject to our Privacy Policy and applicable data protection laws:

• Monitoring transactional patterns: Rapid or unusually high deposits, frequent deposit failures, or sudden increases in stakes and session length.
• Tracking responsible-gaming tool usage: Repeated requests to increase limits, frequent Time-Outs, or multiple self-exclusion attempts.
• Reviewing communication indicators: References to financial hardship, distress, or loss of control in chats or emails to [email protected].
• Age and identity verification: Procedures designed to prevent underage gambling (under 18 years of age) and verify identity in line with anti-money-laundering obligations.

These measures are designed to expand our understanding of potential risk and reflect our duty to intervene where reasonable, while respecting your privacy and legal rights.

When We May Contact You Proactively

In certain circumstances, our responsible gaming or support team may initiate contact with you using the details registered on your levelupcasino account at level-up.bet. This may occur, for example, when:

• Your activity suggests a high risk of harm (for example, very large or escalating losses over a short period, repeated limit increases or multiple failed deposit attempts).
• You have previously indicated concerns about your gambling but continue to play at high or increasing levels.
• We receive information suggesting that someone else may be accessing your account without permission (possible account takeover or fraud).

In such cases we may, depending on the situation:

• Provide information about responsible gambling tools and professional support services;
• Offer, recommend, or apply stricter limits, temporary suspensions, or self-exclusion; and/or
• Request additional information or documentation where required by legal or regulatory obligations.

Any intervention is carried out with the aim of protecting you and complying with our licence obligations, but it does not remove your responsibility to manage your own gambling decisions. For Australian players, please note that, because levelupcasino is not licensed by an Australian regulator, you may not have access to some local dispute resolution or compensation schemes that apply to domestically licensed providers.

Nothing in this section limits or excludes any rights you may have under applicable law. In the event of any conflict between this page and the site's Terms and Conditions, the Terms and Conditions as published on level-up.bet will prevail.

Updates

Gambling regulation and industry best practice continue to evolve, including in Australia under the Interactive Gambling Act 2001 (Cth) and related measures enforced by ACMA. levelupcasino at level-up.bet may therefore update this Responsible Gaming page, as well as its Terms and Conditions, Bonus Terms, and Privacy Policy, from time to time to reflect legal changes, licensing requirements, technical improvements, or enhancements to player protection tools.

How You Will Be Notified

• On-site notices: We may display banners, pop-ups, or notifications on level-up.bet highlighting significant changes to responsible-gaming tools or policies.
• Email communications: Where appropriate and where we hold a valid email address for you, we may send notices of material changes to the email associated with your levelupcasino account.
• Updated documents: The most current versions of this page, the Terms and Conditions, Bonus Terms and Privacy Policy will always be available on level-up.bet. We encourage you to review them periodically, especially if you continue to play in 2025 and beyond.

By continuing to use the services of levelupcasino through level-up.bet after changes take effect, you acknowledge and agree to the updated terms, subject to applicable law.

Date of last update to this Responsible Gaming page: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or self-exclusion, or would like help accessing external support services, you can contact us at any time. We treat responsible-gaming enquiries as a priority and aim to respond promptly.

Responsible Gaming Contact Details

• Email (Responsible Gaming & Support): [email protected] (please include "Responsible Gaming" in the subject line). This address is monitored 24/7, with typical response times between 6 and 24 hours.
• Live Chat: Available via the interface on https://level-up.bet. Initial responses may be provided by a chatbot; you can request to speak with a human agent for responsible-gaming matters.
• Phone: A dedicated telephone line for responsible gaming enquiries is not currently specified. Please use email or live chat as your primary contact channels, or reach out to national Australian helplines for immediate counselling.

Feedback And Self-Control Request Form

You can submit a detailed request or provide feedback about responsible gaming tools and your experience at levelupcasino via level-up.bet by using the contact form within your account or by emailing the information listed below. When contacting us, please consider including:

• Your registered name and the email associated with your levelupcasino account.
• Clear description of your request (for example: "set daily deposit limit to AUD 50", "apply 12-month self-exclusion", "reduce existing limits", or "concerns about my gambling behaviour").
• Any urgency or safety concerns (for example, if you feel at immediate risk of significant financial harm).
• Whether you authorise us to contact you with information about external support services in Australia.

We will review your request, may ask for additional information where necessary, and will confirm by email or via your account once the requested measures have been applied. For urgent emotional or safety issues, including thoughts of self-harm, please contact Australian emergency services (000) or Lifeline on 13 11 14 immediately, in addition to any requests you send to us.