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Responsible Gaming

Responsible gaming is the principle of engaging with gambling entertainment in a conscious, controlled, and informed manner. At levelupcasino, available exclusively via level-up.bet, players are encouraged to enjoy gaming as a recreational activity while understanding associated risks. We are committed to providing support and resources to all players to help maintain healthy gambling behaviors and prevent harm.

Risk Awareness

OBSERVE: Recognize that gambling, while intended for entertainment, carries the risk of adverse outcomes, including financial loss and psychological dependency. EXPAND: Consistent engagement, emotional changes associated with betting, or other changes in behavior may signal the onset of problematic gambling. REFLECT: It is vital to regularly assess your gaming habits and seek support when necessary.

Signs of Potential Gambling Harm

  • Preoccupation: Frequently thinking about gaming or the next betting opportunity outside of play sessions.
  • Escalation: Increasing the frequency or size of bets to chase losses or achieve excitement.
  • Neglect: Ignoring work, family, or social obligations due to gambling activity.
  • Secrecy: Concealing spending or time spent on gambling from family or friends.
  • Irritability: Feeling agitated or restless when attempting to cut down on gambling.

Self-Assessment: Check Your Habits

  • Do you spend more time or money on gambling than originally intended?
  • Have you tried to reduce or stop gambling but were unsuccessful?
  • Do you ever gamble to escape feelings of anxiety, depression, or stress?
  • Has gambling affected your relationships or professional life?
  • Have you borrowed money or sold belongings to fund gambling?

If you answered "yes" to any of these questions, consider seeking support or utilising our responsible gaming tools.

Limits & Tools

OBSERVE: AU regulations and best practices recommend robust limit-setting mechanisms. EXPAND: Effective player protection involves both financial and time management tools. REFLECT: levelupcasino via level-up.bet offers integrated limit settings available through your account interface.

Setting Deposit Limits

  1. Access Account: Log into your account at level-up.bet.
  2. Navigate to Responsible Gaming: Select the "Responsible Gaming" or "Account Limits" section within your account dashboard.
  3. Set Deposit Caps: Choose "Deposit Limits" and specify your daily, weekly, or monthly maximums. Enter your preferred numerical amount (AUD) for each period.
  4. Confirmation: Save your settings. Lowering limits takes immediate effect; raising limits will be subject to a 24-hour cooling off period per AU best practices.

Session Time Limits

  • Enable the "Session Timer" in your Responsible Gaming dashboard.
  • Set your preferred session duration to receive timely reminders when your selected time is reached.

Time-Outs & Short Breaks

  • Initiate a "Time-Out" by selecting the option in the Responsible Gaming area of your account.
  • Select a pause duration (24, 48, or 72 hours) to temporarily block gaming access.
  • During Time-Out, you will not be able to place bets, make deposits, or access gaming features.

Legal Obligation: All player-initiated limits are enforced in compliance with AU consumer protection law and cannot be overridden by operator staff.

Self-Exclusion

OBSERVE: AU and Curaçao regulations mandate immediate and accessible self-exclusion. EXPAND: Self-exclusion offers are available for both temporary (minimum 6 months) and permanent account closure. REFLECT: levelupcasino supports player self-exclusion through secure procedures, in accordance with regulatory guidance via level-up.bet.

How to Self-Exclude

  1. Locate the Option: Log in and navigate to your account menu, selecting "Responsible Gaming" → "Self-Exclusion".
  2. Choose Duration: Select a self-exclusion period from six months up to lifetime. AU standards require a minimum period for effective protection.
  3. Submit Request: Confirm your decision to self-exclude. Once submitted, exclusion is immediately processed and notification is provided by email.
  4. Operator Review: Our team may contact you at [email protected] to confirm your exclusion request and to offer additional support resources.

Consequences of Self-Exclusion

  • Access Restriction: You cannot log in, deposit funds, or place bets during the exclusion period.
  • Balance Withdrawal: Withdrawals of outstanding balances can be arranged by written request to [email protected] as per AU regulations. Refunds will be processed to the original payment method, subject to verification and applicable timeframes (by 2025).
  • No Reinstatement: For permanent exclusions, re-access is not permitted under any circumstances in compliance with global industry standards.

Contact for Assistance: If you need help with self-exclusion, email [email protected] or access live chat support at level-up.bet.

Support Resources

OBSERVE: Multiple independent organizations provide support in Australia and internationally. EXPAND: Immediate access to trained professionals, peer support, and specialized advice is essential. REFLECT: These contacts are compiled below for rapid referral from the levelupcasino platform.

  • GAMCARE - UK-based support; offers confidential advice, online chat, and treatment referrals for gambling issues.
  • Gamblers Anonymous Australia - Peer support for individuals and families affected by problem gambling; operates online and in-person meetings.
  • National Gambling Helpline (Australia) - 24/7 confidential support for Australians experiencing gambling harm.
  • Gambling Help NSW - Free professional counseling, self-help tools, and legal advice for NSW residents.
  • European Portal Gambling Therapy - Multilingual, global advice for gambling-related issues.

Help for Family

OBSERVE: Family and partners are often affected by gambling behavior. EXPAND: Early intervention and open conversation can support affected individuals. REFLECT: Guidance is available for loved ones seeking to help a problem gambler engaged with levelupcasino via level-up.bet.

How to Support a Loved One

  • Communicate: Initiate a non-judgmental conversation about their gambling patterns, using concrete observations rather than accusations.
  • Encourage Professional Help: Suggest independent counseling services or confidential hotlines listed above.
  • Seek Peer Support: Join support groups such as Gamblers Anonymous Family & Friends or forums like Gambling Help Online (AU) Family and Friends.
  • Next Steps: Consider joint sessions with a psychologist, or reach out to the National Helpline (1800 858 858) for action plans and emergency advice.

Operator's Commitment

OBSERVE: Responsible gaming obligations under AU and Curaçao licensing require proactive measures. EXPAND: Internal risk assessment and customer communication are essential. REFLECT: levelupcasino at level-up.bet operates comprehensive player protection protocols.

Risk Monitoring Procedures

  • Behavioral Analysis: Our system continuously monitors gaming activity for patterns indicating risky or compulsive behavior, such as rapid deposit escalation or extended gaming sessions.
  • Automated Alerts: If potential risk is detected, the player receives cautionary messages prompting review of their activities and use of account limits or self-exclusion options.

Support Interventions

  • Direct Contact: If a player demonstrates repeated risk indicators or requests assistance, our responsible gaming team may contact the player using their registered email (as of 2025: [email protected]) to offer resources and intervention opportunities.
  • Referral to Support: Players may be directed toward external help services if internal tools may not suffice.

Regulatory Note: All monitoring and interventions are performed in accordance with privacy laws and AU gambling protections.

Updates

OBSERVE: Players must be informed about any substantive changes to responsible gaming policies. EXPAND: Communication channels include e-mail and web notifications. REFLECT: All modifications, including limit options and contact details, will be published promptly.

  • Notification Methods: Players will be notified of any changes to the responsible gaming policy by e-mail to their registered address, via banners or notifications in the personal account area at level-up.bet, and through website news.
  • Last Update: This page was last reviewed and updated on 26 May 2025.

Contact & Feedback

OBSERVE: Immediate and confidential communication with the Responsible Gaming Team is paramount. EXPAND: Access is facilitated through multiple digital channels. REFLECT: All queries are processed by levelupcasino's responsible gaming staff via level-up.bet.

For confidential support or to submit feedback on our responsible gaming measures, please use the following feedback form: Self-Control & Support Request. Our team is trained to provide assistance in accordance with AU and Curaçao guidelines.

Legal Notice: levelupcasino, operated exclusively on level-up.bet, complies fully with AU and Curaçao responsible gaming requirements (current through 2025). All data and communications are processed in compliance with applicable privacy and consumer protection laws.