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In accordance with both industry best practices and the legal standards applicable within Australia, levelupcasino, operating exclusively via level-up.bet, is committed to providing transparent, secure, and responsive customer support. This section outlines clear points of contact, compliance-driven procedures for communication, data privacy guarantees, and user protections as mandated for Australian customers.

  • Comprehensive Contact Channels: All client communications must be conducted via officially designated channels only. For customer service support, the primary contact method is the support email address: [email protected]. The official website, level-up.bet, also offers a live chat feature to ensure real-time assistance.
  • Physical and Corporate Identity: For regulatory transparency, the registered office of the operating company Dama N.V. is: Scharlooweg 39, Willemstad, Curaçao (Company Registration Number: 152125). For Australian users, levelupcasino affirms clear legal entity details, registration, and valid licensure (Curaçao gaming licence 8048/JAZ2020-013 and, as applicable, OGL/2023/174/0082) valid through 2025.
  • Supporting Australian Compliance: This contact process is structured to support AU-specific obligations, ensuring every point of contact complies with the Interactive Gambling Act 2001 (Cth), the Australian Consumer Law, and relevant data privacy legislation.

levelupcasino encourages immediate communication for all support needs, complaints, or compliance inquiries via the outlined channels, strictly in connection with level-up.bet. All personal data provided through these channels are administered in accordance with AU data protection statutes and the Privacy Act 1988 (Cth).

Contact Methods and Service Commitments (System 1/2 Hybrid Reasoning)

  • Email Support: Users may contact support at [email protected]. All inquiries are documented and addressed by trained support personnel, ensuring response within one business day, except where otherwise required by law.
  • Live Chat: For quicker support, a live chat function is available via the official website, offering a secure messaging interface available 24/7 to all registered account holders.
  • Online Contact Form: Users may utilize the contact form below to submit inquiries directly. Required information includes a valid email address or messenger ID and a description of the query; these are required to support secure and identifiable communication as per anti-fraud compliance mandates.

Note: Telephone support numbers are currently unavailable. All valid contact and support must be directed exclusively through email, web-based form, or live chat as detailed above. Unsolicited approaches via unlisted methods may not be acknowledged due to security and privacy policies.

Legal Disclaimers, User Protections, and Complaint Procedures (System 2+LoT-Analytical)

  1. Privacy & Security: All provided contact data will be processed strictly in accordance with the level-up.bet Privacy Policy and in alignment with the Australian Privacy Principles (APPs). Personal information is protected and will not be disclosed to unauthorised parties except where required by applicable laws or regulators.
  2. Consumer Guarantees: Users are entitled to rights under the Australian Consumer Law, including the right to fair and responsive complaint handling. All grievances, including those concerning gaming operations or financial transactions, will be documented and investigated promptly.
  3. Dispute Resolution: For unresolved issues following primary contact, users may escalate concerns as per the Complaints and Disputes Resolution procedure set by level-up.bet. If matters cannot be resolved internally, users retain the right to refer complaints to independent third-party Alternative Dispute Resolution (ADR) services as recognized in Australia.
  4. Responsible Gambling Commitment: Support staff are trained to provide resources and information concerning safe play, financial limits, and exclusion protocols, in compliance with regional responsible gambling frameworks. Assistance with account exclusion is available upon request.
  5. Timeframes and Records: All communications will be retained and actioned in accordance with industry standards and the legislative retention periods mandated through 2025. Response times are targeted at within one business day for standard queries, with urgent matters prioritized.

Regional Compliance Note (AU): This contact page, along with all operational policies and communications handled via level-up.bet, are fully adapted to and compliant with Australian law as of 2025, including ongoing adjustments for updates in AU gambling regulations and consumer protection mandates.

Direct Contact Form (Legally Structured)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or contact us at [email protected]. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate & Regulatory Disclosures (System 2/LoT-Legal)

  • Legal Entity: Dama N.V., Scharlooweg 39, Willemstad, Curaçao. Registration Number: 152125.
  • Licenses: Licensed for online gambling by Antillephone N.V. (Curaçao), License No. 8048/JAZ2020-013, and, as applicable, Curaçao Gaming Control Board, License No. OGL/2023/174/0082, valid through 2025.
  • Official Website: level-up.bet. All levelupcasino offerings are accessible solely via this website.
  • Australian User Notice: All customer interactions are subject to the laws of Australia, and users in Australia are protected by the Australian Consumer Law and interactive gambling regulations as amended and effective through 2025.

Effective Date: This contact information and associated compliance procedures are valid as of 2025, with all licensure and regulatory details kept current for operation within Australia.