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If you need assistance with your account on levelupcasino at level-up.bet, you can use the secure contact form below to reach our support team. Please provide your full name, the email address registered at level-up.bet, and a clear description of your question, technical issue, payment query, or complaint. To help us handle your request efficiently, include relevant details such as your account ID or username, the device and browser you are using, approximate dates and times of any transactions or game sessions involved, and any error messages you have seen. Do not include your full payment card numbers, online banking passwords, or other sensitive financial credentials in this form. By submitting this form, you acknowledge that your inquiry may be handled by Dama N.V., Scharlooweg 39, Willemstad, Curaçao (operator of the online casino under e-gaming license 8048/JAZ2020-013 issued by Antillephone N.V.), and where applicable by Friolion Limited, Leandrou 12A, 3086 Limassol, Cyprus (payment processing provider), in accordance with our Privacy Policy available at https://level-up.bet/privacy-policy.

Our goal is to respond to all form submissions and emails within approximately 6-24 hours, including inquiries from players located in Australia, although response times may vary depending on the complexity of your request and overall support volumes in 2025. For urgent matters such as suspected unauthorised access to your account, payment issues that may result in financial loss, or requests for self-exclusion and responsible gambling tools, we recommend using the 24/7 live chat accessible via the levelupcasino website at https://level-up.bet, where you will usually be connected to an agent in under 60 seconds. You may also contact us by email at [email protected] for non-urgent questions, document submissions, or detailed complaint descriptions. Please note that customer support communicates in English and cannot provide legal, tax, or financial advice. levelupcasino at level-up.bet operates under the laws of Curaçao and is not licensed by any Australian authority; services may be subject to regulatory restrictions or blocking in Australia, and you remain responsible for complying with any local laws that apply to you. If you wish to raise a formal complaint or dispute, contact support first through live chat or email and follow the escalation process set out in our Terms and Conditions at https://level-up.bet/terms-and-conditions and related policies as updated in 2025.